Last updated: August 20, 2025

Welcome to Lucendo’s website [www.lucendo.com] (the “Website”), operated by
Lucendo Inc. (“Lucendo,” “we,” “our,” or “us”). By accessing or using this Website, you
agree to these Terms of Use. If you do not agree, please do not use the Website.

1. Use of the Website
The Website and its content are provided for general informational purposes only. We
do not guarantee that the Website or its content will always be available, uninterrupted,
or error-free. You agree not to misuse the Website, including attempting to gain
unauthorized access or interfering with its operation.

2. Intellectual Property
All content on this Website, including text, graphics, logos, images, and design, is the
property of Lucendo Leadership Inc. or its licensors and is protected by copyright,
trademark, and other laws. You may not copy, reproduce, or distribute any content
without our prior written consent.

3. No Professional Advice
The information on this Website does not constitute professional, legal, or financial
advice. You should not rely on it as a substitute for independent judgment.

4. Third-Party Links
This Website may contain links to third-party websites. Lucendo is not responsible for
the content or practices of such websites. Accessing them is at your own risk.

5. Disclaimer of Warranties
The Website is provided “as is” and “as available,” without warranties of any kind,
express or implied, including warranties of merchantability, fitness for a particular
purpose, or non-infringement.

6. Limitation of Liability
To the fullest extent permitted by law, Lucendo Leadership Inc. shall not be liable for any
damages arising from your use of or inability to use the Website, including indirect,
incidental, or consequential damages.

7. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Delaware, United States, without
regard to conflict of laws principles. Any disputes shall be resolved exclusively in the
state or federal courts located in Delaware.

8. Changes to Terms
We may update these Terms of Use from time to time. Any changes will be posted on
this page with a new “Last updated” date.

9. Contact Us
If you have questions about these Terms, please contact us at:
Lucendo Leadership Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email: privacy@getlucendo.com

Last updated: August 20, 2025
‍
Lucendo Inc. (“Lucendo,” “we,” “our,” or “us”) respects your privacy and is committed to
protecting your personal data. This Privacy Policy explains how we collect, use, and
safeguard your information when you visit our website [www.lucendo.com] (the
“Website”).

1. Who We Are
Controller:
Lucendo Leadership Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
United States
Email: privacy@getlucendo.comEU Representative (for GDPR Article 27 compliance):
Lucendo
Dr. Olaf Kreichgauer
Duringstrasse 5
67585 Dorn-Dürkheim
Germany
Email: privacy@getlucendo.com
If you have any questions about this Privacy Policy or how we handle your personal
data, please contact us at the email above.

2. Information We Collect
When you use our Website, we may collect:
- Contact details – such as your name, email address, and any information you
provide through the contact form.
- Technical data – such as your IP address, browser type, operating system,
device information, and general usage data (e.g., pages visited, time spent on
site), which may be collected automatically through cookies or analytics tools.

3. How We Use Your Information
We process your personal data in order to:
- Respond to your inquiries and provide information you request.
- Communicate with you about Lucendo’s services.
- Operate, maintain, and improve our Website.
- Ensure the security and proper functioning of the Website.Legal bases for processing (EU/EEA visitors under GDPR):
- Art. 6(1)(b) GDPR – to respond to your inquiry or take steps prior to entering into
a contract.
- Art. 6(1)(f) GDPR – for our legitimate interest in operating a secure, effective
Website and engaging with potential clients.
- Art. 6(1)(a) GDPR – when you explicitly consent to receive marketing or
newsletters.We do not sell or rent your personal data.

4. Sharing of Information
We may share your data with trusted service providers who process it on our behalf,
such as:
- Website hosting providers,
- Email delivery services,
- Analytics and marketing providers (e.g., LinkedIn, HubSpot, Google Analytics)
All providers are contractually required to protect your data and act only on our
instructions.

5. Data Retention
We retain your personal data only as long as necessary for the purposes described
above, or as required by law.
- Contact form submissions are typically kept for up to 12 months unless longer
retention is legally required.
- Analytics data (if enabled) may be stored for up to 14 months.

6. Your Rights (EU/EEA Visitors)
If you are located in the EU/EEA, you have the following rights under GDPR:
- Access – obtain a copy of your personal data.
- Rectification – correct inaccurate or incomplete data.
- Erasure – request deletion of your data (“right to be forgotten”).
- Restriction – request restriction of processing.
- Portability – receive your data in a structured, machine-readable format.
- Objection – object to processing based on our legitimate interests.
- Complaint – lodge a complaint with a supervisory authority.German supervisory authority:
Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
Graurheindorfer Str. 153
53117 Bonn, Germanyhttps://www.bfdi.bund.de
To exercise your rights, please contact us or our EU Representative using the details
above.

7. U.S. Privacy Rights (including California CCPA/CPRA)
If you are a U.S. resident, you may have the following rights under applicable state
privacy laws (including the California Consumer Privacy Act, “CCPA/CPRA”):
- Request access to the personal information we hold about you.
- Request deletion of your personal information.
- Request information about how we collect, use, and share your information.
- Correct inaccurate personal information we hold about you.
- Opt out of the sale or sharing of personal information (note: Lucendo does not
sell personal information).
We will not discriminate against you for exercising any of your privacy rights.Your Privacy Choices
Some U.S. states give residents the right to opt out of the sharing of information for
targeted advertising (“cross-context behavioral advertising”).
If you are a resident of one of those states, you may opt out of targeted advertising by:
- Rejecting marketing cookies in our cookie banner.
- Sending us a request at [insert contact email].
- Enabling a browser-based opt-out signal such as the Global Privacy Control
(GPC), which we honor where legally required.
If you believe we have not addressed your request appropriately, California residents
may also contact the California Privacy Protection Agency (CPPA) at
https://cppa.ca.gov.

8. Cookies & Analytics
Our Website uses cookies and similar tracking technologies to ensure basic
functionality, improve performance, and support analytics and marketing.
Types of cookies we use
- Essential cookies – Required for the Website to function properly (e.g., security,
load balancing, form submissions). These cannot be disabled.
- Analytics cookies – Help us understand how visitors use our Website (e.g.,
page views, time on site). These are only set with your consent if you are located
in the EU/EEA.
- Marketing/advertising cookies – Used to measure campaign effectiveness and
support personalized advertising (e.g., LinkedIn Insight Tag, HubSpot, Meta
Pixel). These are only set with your consent if you are located in the EU/EEA.
Your choices
When you first visit our Website, you may be asked to accept or reject non-essential
cookies (analytics and marketing). You can change or withdraw your consent at any
time by adjusting your cookie preferences in the banner or your browser settings.
- EU/EEA visitors – Non-essential cookies will not be placed unless you give your
explicit consent (in accordance with GDPR and the German TTDSG).
- U.S. visitors – If you are a California resident or live in a state with similar laws,
the use of cookies for targeted advertising may qualify as “sharing.” You can opt
out by rejecting marketing cookies, by emailing us, or by using a Global Privacy
Control signal.Managing cookies
Most browsers allow you to refuse or delete cookies through their settings. Please note
that disabling essential cookies may affect the functionality of our Website.9. Security
We use reasonable technical and organizational measures to protect your data from
unauthorized access, loss, or misuse. However, no method of transmission or storage is
completely secure, and we cannot guarantee absolute security.10. Updates
We may update this Privacy Policy from time to time.